A-Absolute - Air Conditioning, Plumbing & Heating
11th, Roselle, NJ

A-Absolute - Air Conditioning, Plumbing & Heating Reviews

3.8 stars based on 460 reviews

Featured Comments:

• V

  Victor Marte

  5.0

  From the very first person I spoke with to the very last and everyone in between, there is a very noticeable focus on customer satisfaction. I needed a new boiler and took me one month shopping and getting quotes because I wanted to make sure I chose the correct service company. I have to say that I have absolutely zero to complain about A-solutes/ Gold Medal. Instead, I was blown away with the level of attention to service and detail demonstrated by everyone with whom I interacted. I give credit to the staff, but also to the company’s leadership because I am sure that the reason your employees operate at that level has something to do with the company’s mission. Thank you for my new boiler 

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  Response from the owner

  Mr. Marte, Thank you, for calling on us to replace your boiler and taking time out of your busy day to share your experience with us! We strive for greatness and are happy to hear that our technicians and our customer service representatives are working up to our standards. Thank you for your business and for your kind review. We will be sure to pass along the praise to our staff.

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  Patricia Fowlkes

  5.0

  A Absolute Plumbing sent their plumber out (unfortunately I don't have his name) to replace the drain pipes underneath the sink leading to pipe in basement which connected to main line on 11/02/20. He was very professional, courteous and explained every step of what the job entailed. These were very old pipes and therefore over the years had a very serious build up issue. To access the area in order to remove and connect the new pipe he was able to do so efficiently by going through back wall of sink and some of the area behind the dishwasher using only the space needed to get the job done. Once job was completed he cleaned up all debris including taking the old pipe away. I highly recommend this company for doing great work and making sure the job is done right the first time. 5 stars for the plumber for a job well done. In order to get to the wall behind the dishwasher the plumber had to move it out. Unfortunately the electrical connection became detached. A Absolute Plumbing did not hesitate to send out an electrical person (Victor) who reattached the power to the dishwasher and made sure all the wiring was put back exactly as it was when installed. He too was very courteous, professional and explained what had to be done. He made sure the power and wiring was working properly before leaving. I am also rating Victor with 5 stars as well for his great work on reconnecting the dishwasher. The pipe work is fantastic and the dishwasher works like a dream. This company stands behind their work 100% so when any issues arise they very quickly follow up to rectify them. I am more than happy with the work done.

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  Response from the owner

  Thank you, Patricia, for your business, the 5-star review and sharing your experience with us. We always love to hear how our technicians are doing. Glad you had a great visit and we look forward to working with you in the future.

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  Michael Dunn

  5.0

  My technician was Victor. He was great. He explained the issue and the different ways he could fix it. He explained the cost associated with each option. He did his best to make sure he did the job right at the best price. He was quick and efficient. I explained to the dispatcher my concerns with the current pandemic and that I would prefer to enter and exit through a certain area and stay out of my main living area. Victor respected all my wishes and maintained distance and wore a mask the entire time he was here. Made me feel very comfortable. I would use them again without question.

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  Response from the owner

  Thank you for the 5-star rating and for sharing your experience with us, Michael. We are pleased to know that Victor represented us so well and helped earn us a great rating and review. We will be sure to let him know of your satisfaction with his work. Please give us a call if we can be of further assistance!

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