A&A HVAC Services, L.L.C
Laurel, Murfreesboro, TN

A&A HVAC Services, L.L.C Reviews

4.9 stars based on 62 reviews

Featured Comments:

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  Amanda Walker

  1.0

  Our home was built in 2019. This is the company that was hired to install the AC unit. In august our AC went out. They came out and diagnosed it as a defective compressor. The compressor is still under warranty but it was going to take over a month to get a new one and they were going to charge us over 1k for installation. I had another company come out and check it out. Ended up fixing the actual issue and only charging us $100. A&A is still trying to charge us $170 service charge for coming out to look at it. Even though they are the ones who installed it, and they diagnosed it incorrectly which could have cost us a ton of money and we could have been out of AC for several weeks.

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  Response from the owner

  We are greatly sorry Mrs. Walker that you feel this way. A&A HVAC was actually the third company that the customer had called. Customer had called in that afternoon, by the next mornin we had a technician out at her place. This is the first time that we have been to the customers house since install, over two years ago. Customer was given a one year labor warranty and that time had expired. Yes, anytime a customer calls for any kind of call there is a service call which is the $165 the customer is stating she doesn't want to pay. Yes the repair was going to be expensive because of the freon and labor, however your unit would have received a replacement part under warranty. With the current state of part shortages through out our industry and others it was going to take time to get the part that we needed. We are glad you were able to get your issue resolved to your satisfaction. A&A appreciates your business and we always strive to handle customer issues in a timely and fair fashion.

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  Steve Rutherford

  5.0

  A & A HVAC Services is the most honest company we've ever used. They provide quality services and only tell you what needs to be done as opposed to other companies that will tell you otherwise when not truly necessary . We have had them install and service their products/services for over 15 years. They have proved to be honest and the company is run with the highest integrity and does NOT "price gouge". Their customer satisfaction is first and foremost. Trustworthy and always on time. I recommend A & A HVAC to anyone, you won't be disappointed!

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  Response from the owner

  Thank you so much, Steve. What a wonderful review. Our team is looking forward to working with you again! Thanks again for giving us the opportunity to work with you on the project.

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  Amy Price

  5.0

  A&A HVAC and Josh Tenpenny are the best! They have been taking care of the HVAC at three different properties I have in the Nashville area. The team shows up on time, gets the job done and stands behind their work. I've replaced an entire system (furnace and HVAC) in one house, re-done and replaced duct work in two of them and kept the third unit in good shape with his team's support. His prices are reasonable and you get a real person on the phone who will work with you. Plus Josh will always be there for quality control, to make sure you are satisfied with the work. Having worked with him for close to 4 years, I can definitely say that he's extremely knowledgeable, customer-focused and a person of great integrity. Highly recommend!

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  Response from the owner

  Thank you so much! What a wonderful review, Amy. Our team is looking forward to working with you again! Thanks for the business.

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