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This page contains information about 7-D Mechanical LLC in Industrial, Albuquerque, NM which locates in your area. You can get information about information of the hvac repairing service like opening hours, addresses, phone numbers.

7-D Mechanical LLC in Industrial, Albuquerque, NM | HVAC Near Me

The team was professional, efficient and helpful. Rather than just come in and do the minimum, they took the time to educate me and make a few simple suggestions to help my system run more efficiently. It is comforting to find a company that goes above and beyond while doing quality work.

Been using 7D Mechanical for all my plumbing and HVAC needs for about 2 years now. They never disappoint: professional, competent, on time, reasonably priced…and they never leave a mess! Won’t use anybody else.

Cliff was very professional and personable on the phone as well as in person. He was prompt and got my furnace running quickly, even with my two curious, chatty kids around. He took the time to explain to me what the problem was instead of just letting me know it was taken care of and gave me some tips to keep it from happening again. It was a pleasure to meet him and I’ll definitely be calling him again if the need arises!

Great service- very knowledgeable and experienced. He explains the problems and will go out of his way to make sure the job is done well. He worked on my heater in the fall and is fixing my a/c that wasn’t done properly by another company.

Clifford fit me in his busy schedule and got my ac working. He was friendly on the phone. I wasn't here when he did the maintenance but when I got home I had a working ac. Fast,friendly and great service. Highly recommend! Oh and he is a dog lover!!!

Thank you very much for the kind review. We strive to always provide great customer service and do our best for all of our customers.

He was honest, humble and very knowledgeable. Able to fit me in fast for repair, on my home refrigetion unit. Very reasonably priced. He also does commerical jobs too. Would suggest anyone needing any ac work. Very happy with service.

My home warranty company assigned this company to me and told me they would be contacting me to set up service. After a day and a half of not hearing from them I called at 4pm the next day and I got no answer and left a voicemail. The next day I had to work and I had a break so I called again around 11am and again no answer. So I called my warranty company and told them the situation so the warranty company called them and again no answer from this company. So the warranty company said they would find someone else for me. Then an hour later this company calls me back and I explain that I could not get ahold of them so my warranty company took them off as the provider and is finding someone else. Well the warranty company could not find anyone else so I asked if we could just go back to 7-D since after all they did finally call me back. I called this company and again this secretary that spoke with me the day before and acted highly unprofessional because I told her I was not going with them since I did not hear from them. She again was extremely rude and said they would not be servicing me since I cancelled. In my opinion this is highly unprofessional to treat a potential customer and I made sure my warranty company knew about the rude treatment I was faced with. I would suggest having people that have compassion to handle business calls because the person you have now is just not a nice person! So now you have lost my business and I found one that is much more professional and also willing to help me within a few days instead of weeks out!

In this day and age it is important to remember that all calls to a business both incoming and outgoing are both logged and recorded for instances such as this.  We use these as training and skill improvement.  The warranty company may take up to 24 hours before sending a call to the portal.  This portal is checked daily, once a call is received we have up to 24 hours to respond.  We strive to respond as quickly as possible to each and every call we receive.  I have reviewed the information provided  and have found that it is not completely accurate.  There is only one call from the provided number,  when the attempt was made to contact the homeowner it was not a pleasant interaction.  Given what I noted from the call I made the decision to not service this call.  I have a zero tolerance policy of putting my employees in potentially bad situations, this had the appearance of being one of those situations.
With the current labor shortage and lack of qualified, caring people to employ, I take great pains in making sure they will not be sent to a potentially volatile environment. I appreciate the concerns expressed in the review and have noted them for our training and skill building, I take these very seriously as we rely heavily on repeat customers and word of mouth.  I am glad to hear another company was able to meet the needs of this customer and she will get the service she was looking for.

7-D Mechanical LLC
Industrial, Albuquerque, NM

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7-D Mechanical LLC Reviews

4.4 stars based on 7 reviews

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