2 Seasons Heating & Cooling LLC
Hideaway, Richmond, IL

2 Seasons Heating & Cooling LLC Reviews

4.2 stars based on 5 reviews

Featured Comments:

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  Nathan Callahan

  5.0

  Furnace went out. After playing the YouTube mechanic I realized I was in over my head. I called and 2 seasons picked up on a Saturday. Of the three companies that answered, 2 seasons had the lowest hourly rate and they had the second best reviews. They scheduled me for same day weekend service with no extra charge. They had to replace the unit and came back the next day (Sunday) and installed. The mechanic, Mike, was friendly, hard working, and great at communicating the solution. I don’t see myself bothering to call anybody else in the future. These folks made this an easy, no regrets choice.

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  John Massman

  1.0

  Called for service. Told it could be several hours. Never heard back after 4 hrs so had to call again. Then told he's too busy. Not good customer service. Just needed a call to let me know when or if someone would get out to us. 30 second call to let me know you couldn't make it out so that I had time to call someone else was all I needed. I did call another company, service man called within 1/2 hour to let us know when he could make it. That's good customer service. Keeping the customer informed, that's all I'm asking.

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  Response from the owner

  We were very very busy, treacherous driving most areas, had over a foot of SNOW not all drive ways and back roads were plowed, we are humans. NOT SUPER beings, it was Saturday not a full staff, we try to tell customers that it was a quite a few hours, as we don’t know exactly how long, every repair is different So sorry we could not get to you in your time frame but a bad review on a very bad day come on Not to mention most companies are not open on weekends or offer same day service WE OFFER SAME DAY SERVICE AT NO EXTRA CHARGE NOT same hour service So again sorry we were not FAST enough for you! JOHN MASSMAN

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  Thomas Krieger

  5.0

  Quick response time with friendly service and affordable pricing! I appreciated the education I received during the repair of my air conditioner as well. Highly recommend this company!

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