KPM Heating and AC Inc
Centerville, Chesapeake, VA

KPM Heating and AC Inc Reviews

2.6 stars based on 5 reviews

Featured Comments:

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  Meaghan Devens

  1.0

  If I could give these guys a negative star I would. We have been dealing with them for over a month now and our AC still isn’t fixed. First we waited weeks for a part to come in (understandably not their fault) only to find out they misdiagnosed the problem to begin with and now we are again waiting on another part to come in. I understand that this company is not responsible for the amount of time it takes for a part to get here but they drop the ball even on the most basic level. They failed to write down the model number on our AC unit so our home warranty company couldn’t order the part in a timely fashion. Their follow up is non-existent. They frequently responded with, “oh maybe it will be in on Tuesday and uh if not we will call you”. Tuesday came and went with no status on update from the company. Messages were left and still no response from them. This happened on multiple occasions. When I spoke with the owner, Kevin, about this issue his response was “this is just how we do things”. In addition to their lack of response and professionalism, they didn’t wear shoe covers while in our home and tracked rust throughout our home and on our brand new carpet. This has been an absolute nightmare working with this company and our AC still isn’t fixed. I would not recommend them.

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  Sherdene Hannah

  1.0

  Long story short, my home warranty company chose this company. Kevin came out, told me my freon was low and even after I tried explained to him that the freon my system uses was different, hard to find, expensive etc. He told me that the freon he was putting in was compatible with my system, no worries. Well it wasn't compatible and now I have to get a whole new AC system because the freon he used doesn't work. He's the professional not me, but I guess no one listens to a woman about the home she has lived in for 12 years!! I'm not stupid!! Beware ladies!!

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  Carolyn F

  5.0

  What an Awesome company! It was the beginning of the Summer AC Season and they were backed up about 3 days on appointments but my tenant has a health issue and they worked her in the next day! Prompt and on time! Thank you and I would use you all again!!

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